Case studies

How we approach real problems.

Four example engagements across automation, AI and custom software: the challenge, the approach and what we measure.

These are representative example engagements, written to show our approach. Companies are anonymised and the measures are the targets we agree up front, not guaranteed results.

B2B services firm

From inbox chaos to a routed pipeline in one system

Enquiries arrived by web form, email and chat, and were copied by hand into a spreadsheet and CRM. We designed an intake workflow that classifies, enriches and routes every lead within minutes.

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SaaS support team

A knowledge assistant support agents actually trust

Agents spent time hunting through help articles, past tickets and internal notes. We built an assistant that answers from those sources and cites them, with a feedback loop to keep it accurate.

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Services company, 40 to 80 staff

One operations dashboard in place of five spreadsheets

Operations ran on a tangle of shared spreadsheets that nobody fully trusted. We built a purpose-made dashboard with roles, approvals and live reporting, connected to the systems they already used.

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Distribution business

Invoices posted to accounting without retyping

Supplier invoices arrived by email as PDFs and were keyed into the accounting system by hand. We built a capture-and-match workflow with an approver checkpoint for exceptions.

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Have something that should run itself?

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